At Quade Fashion, your satisfaction is important to us. If you are not completely happy with your purchase, please read our return and refund policy below.
Returns
You may request a return within 1-3 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
How to Request a Return
Please contact us at [email protected] within 1-3 days of delivery to initiate a return. Include your order details and reason for the return.
Refunds
Since we offer cash on delivery, refunds will be processed in cash only. Once we receive and inspect the returned item, we will contact you to arrange a cash refund or exchange, if applicable.
Exchanges
If you wish to exchange an item, please specify this when contacting us. Exchanges are subject to availability.
Non-Returnable Items
Items that have been used, damaged, or altered are not eligible for return.
Delivery Issues
If your order is damaged during delivery or incorrect, please notify us within 1-3 days so we can resolve the issue promptly.
Contact Us
For any questions or to start a return, email us at [email protected].